Returns on TownZa are managed by each individual vendor. Check the store page before purchasing to see if the vendor offers returns or exchanges.
TownZa is a marketplace of independent local vendors. Each vendor sets their own return and exchange policy. If a vendor has not enabled returns, items purchased from that store are not eligible for return or replacement. Always check the store's return policy on the product or store page before placing an order.
Before placing an order, confirm whether the store accepts returns
Every vendor on TownZa independently decides whether to accept returns or exchanges. Here's how to check before you buy:
Open the vendor's store page from the product listing or search results.
Scroll down on the store page to find the "Return Policy" section. If the vendor allows returns, it will show the return window (e.g. "7-day return") and their specific conditions.
If no return policy is visible on the store page, the vendor has not enabled returns. All sales from that store are considered final.
If you have questions about a specific item before buying, use the store's contact details to ask the vendor directly.
When a vendor does allow returns, the following conditions typically apply
Even if a vendor has returns enabled, items must meet the vendor's stated conditions. Below are the general guidelines across most TownZa stores.
If the vendor allows returns and your item qualifies, follow these steps
Log in to your TownZa account and navigate to My Orders. Find the order you wish to return.
Reach out to the vendor directly using the contact details on their store page. Explain the reason for your return and include photos if the item is damaged or incorrect.
The vendor will review your request. If approved, they will provide instructions on how to return the item — including the return address and any packaging requirements.
Once the vendor receives and verifies the returned item, your refund or replacement will be processed as per the vendor's stated policy.
How refunds are handled for prepaid orders
If you paid online and your return is approved by the vendor, the refund will be credited back to your original payment method (bank account, UPI, card, or wallet).
Refund processing time depends on your bank or payment provider and typically takes 5–7 business days after the vendor approves the return.
For Cash on Delivery (COD) orders, refunds — if applicable — are coordinated directly between you and the vendor.
If you're having trouble with a vendor or your return request, contact our support team and we'll do our best to help resolve the issue.