Privacy Policy

1 Information We Collect

We collect the following categories of information when you register and use TownZa:

• Identity & Contact — name, email address, phone number, and profile photo.
• Delivery Address — shipping addresses you save for order delivery.
• Order Data — products ordered, order history, payment status, and delivery details.
• Location Data — your approximate or precise location to show nearby stores and deliver orders accurately.
• Usage Data — pages visited, products viewed, search queries, device type, IP address, browser, and session timestamps.
• Payment Data — payment method details processed securely through our payment partners (we do not store card numbers).
• Communications — messages and support tickets you send to our team.
• Device & Log Data — crash reports, performance data, and error logs automatically collected during app use.

2 How We Use Your Information

We use your data to:

• Create and manage your customer account.
• Process your orders and coordinate delivery with vendors and logistics partners.
• Show you nearby stores and personalised product recommendations.
• Send transactional notifications — order confirmations, delivery updates, and refund alerts.
• Improve our app through analytics and usage insights.
• Comply with legal, regulatory, and tax obligations.
• Prevent fraud, abuse, and unauthorised access to our platform.
• Provide customer support and resolve disputes.

3 Location Data

We request location permission to show you stores and products near you. Location is used only while the app is in use and is never shared with third parties for advertising purposes. You can revoke location permission at any time through your device settings — however, this may affect the ability to find nearby stores.

4 Sharing Your Information

We do not sell your personal data. We may share it only with:

• Vendors — your name, delivery address, and order details shared with the vendor fulfilling your order.
• Payment processors — to securely process your payments.
• Logistics partners — where delivery fulfilment requires sharing shipment and contact details.
• Cloud & infrastructure providers — hosting, storage, and analytics tools operating under data processing agreements.
• Law enforcement / regulators — when required by applicable law, court order, or government authority.

5 Data Retention

We retain your personal data for as long as your account is active. Order and payment records are retained for 7 years as required by Indian tax law. You may request deletion of your account and associated data at any time by visiting mytownza.com/delete-account or emailing us at privacy@mytownza.com.

6 Data Security

• Encrypted data transmission using TLS/HTTPS for all communications.
• Hashed and salted storage of account passwords — never stored in plain text.
• Role-based access controls limiting data access to authorised personnel only.
• Regular security audits and vulnerability assessments.

7 Your Rights

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request erasure of your account and data at mytownza.com/delete-account.
• Portability — receive your data in a structured, machine-readable format.
• Withdraw consent — opt out of marketing communications at any time.

To exercise any of these rights, contact us at privacy@mytownza.com. We will respond within 30 days.

8 Children's Privacy

TownZa is intended for users aged 13 and above. We do not knowingly collect personal data from children under 13. If you believe a child has used our app, please notify us at privacy@mytownza.com.

9 Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice in the app at least 14 days before they take effect. Continued use of TownZa after the effective date constitutes acceptance of the revised Policy.

10 Grievance Officer & Contact

In accordance with the Information Technology Act, 2000, our Data Protection and Grievance Officer can be contacted for any privacy-related queries or complaints: