Frequently Asked Questions

Browse products from local vendors in your area, add items to your cart, and proceed to checkout. You can pay using UPI, cards, or cash on delivery (if offered by the vendor). You will receive an order confirmation on your email once the order is placed.

You can track your order from Track Order page or from your account's My Orders section. The vendor updates the order status as it moves through processing, shipping, and delivery.

You can request a cancellation from your My Orders page as long as the vendor has not yet shipped the item. Once the order is shipped, cancellation may not be possible. Each vendor sets their own cancellation policy.

If you received a wrong or damaged item, please Report a Problem immediately with your order details and a description. Our team will investigate and coordinate with the vendor to resolve it as quickly as possible.

TownZa supports UPI, credit/debit cards (Visa, Mastercard, Amex), net banking, and digital wallets. Some vendors may also offer Cash on Delivery (COD) for their local area. Available methods are shown at checkout.

Yes. All transactions on TownZa are protected with SSL encryption and processed through PCI-DSS compliant payment gateways. We never store your card details on our servers. Learn more on our Security page.

In most cases, failed transaction amounts are automatically refunded to your original payment method within 5–7 business days. If you do not receive the refund, please Report a Problem with your transaction details and we'll investigate immediately.

Return eligibility depends on the individual vendor. Each vendor sets their own return window and conditions. You can check whether a vendor accepts returns on their product page. For full details, see our Return Policy page.

Once a return is approved by the vendor, refunds are typically processed within 3–7 business days back to your original payment method. UPI refunds are usually faster (1–3 days). Bank card refunds may take up to 7 working days depending on your bank.

Go to My Orders, open the order, and use the return/replace option if the vendor allows it. If you face any difficulty, Report a Problem and our support team will assist you.

All vendors on TownZa go through a verification process before they can list products. You can also check vendor ratings, reviews from other customers, and their store profile to make an informed decision.

Visit vendor.mytownza.com and sign up for a vendor account. Fill in your business details, upload your store information, and start listing your products. Our team reviews new applications within 24–48 hours.

TownZa focuses on connecting you with local vendors in your town or city. Availability of vendors depends on your selected location. You can change your location using the location picker at the top of the homepage to explore vendors in other areas.

Click the login/signup button on the top right of the homepage. Enter your name, email, and password to create a free account. You can also sign in with Google if available. Once registered, you can start shopping immediately.

On the login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link. The link expires in 60 minutes for security. If you don't receive it, check your spam folder.

Log into your account and go to Profile Information to update your name, email, or phone. To manage delivery addresses, visit Manage Addresses from your account dashboard.

You can request account deletion from Delete Account in your account settings. Please note this action is permanent and cannot be undone. All your order history and data will be removed.