Learn how local vendors deliver to you, estimated delivery times, charges, and how to track your order every step of the way.
| Delivery Type | Estimated Time | Charge | Availability |
|---|---|---|---|
| Standard Local Delivery | 1–3 business days | Set by vendor | Most vendors |
| Same-Day Delivery | Within the same day | Set by vendor | Selected vendors in your area |
| Free Delivery | 1–3 business days | Free | Orders above ₹1,499 (platform offer) or vendor-specific threshold |
| Store Pickup | Ready in 1–2 hours | Free | Vendors who offer pickup from their store |
| Express Delivery | 2–4 hours | Extra charge | Select vendors only |
🎉 Grand Opening Sale — Free delivery on orders above ₹1499 | Code NAVRATRI10 = extra 10% off
After payment, your order is confirmed and sent to the vendor instantly. You receive a confirmation email with your order ID.
The vendor accepts your order and begins packing it. Order status changes to Processing. This usually takes a few hours to 1 business day.
Once packed, the vendor dispatches the order. Status changes to Shipped and you may receive a tracking update via email or SMS.
The delivery agent is on their way to your address. Status changes to Out for Delivery. Make sure someone is available to receive it.
Your order is delivered. Status changes to Delivered. You can then leave a review for the vendor from My Orders.
You receive an email at every major status change — confirmed, shipped, and delivered.
Enter your order ID on the Track Order page to get the current live status anytime.
Log in to your account and check your orders list for a full timeline of each order's status.
Install the TownZa app and enable notifications to get real-time push updates on your order.
Always double-check your delivery address at checkout. Address changes after dispatch may not be possible.
Delivery estimates are in business days. Sundays and public holidays may add 1 extra day.
Ensure you or someone you trust is available at the address. Missed deliveries may be returned to the vendor.
Vendors deliver within their local service area. Coverage zones are shown on each vendor's store page.
Inspect the package for visible damage before accepting. Refuse delivery if the package looks tampered with.
Unexpected delays due to weather, festivals, or high demand may push delivery beyond the estimate.
If your order is delayed or you have a shipping concern, we're here to help.